This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Emergency Care 

When the Surgery is closed please phone the new NHS line - 111 for urgent medical help or advice but not a life threatening situation.

For life threatening situations please dial 999.

Home Visits
Telephone 01579 335320 – The doctors do home visits when clinically necessary; it is helpful to request visits before 10.00am, then a Doctor will return your call.  This call from the Doctor is not available if your telephone does not accept calls from "number withheld" callers. 

Cancel your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Telephone Call Back

Please telephone 01579 324242 to book a Telephone Call Back from Doctor.  All calls are now being recorded and monitored for patient care and training purposes.

Dispensary

Please allow three working days for prescriptions to be processed. There is now a box to enter your patient number on the patient detail page of the Repeat Medication Manager.

Follow this link to Patient.co.uk

Welcome to Oak Tree Surgery

  Follow Oaktreeliskeard on Twitter       Facebook  Visit us on Facebook   

PLEASE NOTE THAT THE LAST DAY FOR ORDERING REPEAT MEDICATIONS FOR CHRISTMAS IS WEDNESDAY 13 DECEMBER 2017.


Picture

It is with much sadness that we report the death of our much loved and respected former Senior Partner and colleague, Dr Geoff Auckland, on 28th November 2017.  

Dr Auckland joined the Parade Surgery in 1980 and was not only a dedicated and hardworking General Practitioner but also gifted with management skills, who was instrumental in developing and organising the move to our new premises at Oak Tree Surgery in 2005.  He was a man of vision and worked hard to ensure that the Practice always met the needs of ever changing healthcare.  Sadly, through illness, he was forced to retire from General Practice in 2012.

Dr Auckland will always be remembered by those of us who worked alongside him as a caring, proud family man with a tremendous sense of humour and fun.  Our thoughts and prayers are with his family and friends at this very sad time.

We have opened a book of condolence in our waiting room for anyone wishing to share their memories of Dr Auckland. 


Flu Vaccination

Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications.  Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week.  However, flu can be more severe in certain people.  

Click on the link below to see if you are eligible for flu vaccination:-

https://www.gov.uk/government/uploads/system/uploads/attachment_data/

file/618591/Flu_vaccination__A5_booklet.pdf

We are running drop-in flu clinics every week day between 10.00 – 13.00 and 14.00  – 17.00.    Please  report to either main reception or Dispensary reception and we will organise for you to receive your flu vaccination while you wait. Alternatively you can telephone the surgery and organise an appointment with one of our nursing team.   


Carers - helping to find the missing

Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.

You can download a copy of the form created to support this project here. 

More information is available from Devon and Cornwall Police here.


Infective conjunctivitis (sometimes known as pink eye)

Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free.  Most cases clear up in a few days without any treatment.

You DON'T need to:

  • See a GP or practice nurse
  • Use antibiotics
  • Keep them away from school (unless they are feeling particularly unwell)

You DO need to:

  • Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
  • Keep their eyes uncovered
  • Discourage them from touching their eyes
  • Encourage them to wash their hands with soap and warm water regularly
  • Make sure they use their own towels and pillows
  • Buy lubricant eye drops over the counter from a pharmacist in severe cases

More information is available from NHS Choices: please click here

_____________________________________________________________________________________

TheWaiting-Room.net

Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm.  This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You

red_pills_bottle

From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.

There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status. 

PLEASE NOTE - YOU WILL NEED TO COME INTO THE SURGERY WITH TWO PIECES OF ID - ONE PHOTO AND ONE PROOF OF ADDRESS.  THEY CANNOT BE THE SAME FORM OF ID.  THIS WILL COMPLETE THE ONLINE ACCOUNT.

Once your email has been registered with the Surgery, you can also order medication by clicking here .


 Generic Medication

A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.

This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.

______________________________________________________________________________________

Appointments missed

In November 2017 there were a total of 3340 appointments booked.  For 88 appointments the patient subsequently failed to attend.

This means that 14.5 HOURS of Doctors and Nurses time were wasted.

Patients requiring routine appointments have had to wait longer than necessary to be seen.  If you are unable to attend your booked appointment please contact the Surgery on 01579 335320 so that this appointment can be given to another patient.  We can also rebook your appointment at the same time if this is required.

______________________________________________________________________________________________ 

Surgery Mission Statement:

Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.

Our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns.  However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.

(Site updated 11/12/2017)
Take our surveyUpdate your clinical recordSign up to the newsletter
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website