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Noticeboard

Emergency Care 

Please phone the new NHS line - 111 for urgent medical help or advice but not a life threatening situation.

For life threatening situations please dial 999.

Home Visits
Telephone 335320 – The doctors do home visits when clinically necessary; it is helpful to request visits before 10.00am, then a Doctor will return your call.  This call from the Doctor is not available if your telephone does not accept calls from "number withheld" callers. 

Cancel your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Telephone Call Back

Please telephone 01579 324242 to book a Telephone Call Back from Doctor.  All calls are now being recorded and monitored for patient care and training purposes.

Dispensary

Please allow three working days for prescriptions to be processed. There is now a box to enter your patient number on the patient detail page of the Repeat Medication Manager.

Follow this link to Patient.co.uk

 

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Welcome to Oak Tree Surgery

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It is with great sadness that we report the passing of our colleague Linda Burnip after a long illness bravely bourne.
Linda was a highly respected and caring nurse who always put her patient's interests first. She will be very much missed by staff and patients and our thoughts are with her family at this sad time.

Surgery Mission Statement:

Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.

Our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns.  However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.


Accessible Information Standard

Do you have any communication needs?

We wish to understand and record any particular communication needs our patients might have.  By providing us with this information we are able to meet the communication needs of each individual.  Please click on the link to the right and complete one of our online forms, alternatively forms are available on our reception desks and within our new patient registration packs, alternatively you can speak to a member of our team who can update this information for you.

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TheWaiting-Room.net

Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm.  This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You

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From the 1st January 2017 we will no longer be accepting prescription requests via our website or our email address.

There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status. 

PLEASE NOTE - YOU WILL NEED TO COME INTO THE SURGERY WITH TWO PIECES OF ID - ONE PHOTO AND ONE PROOF OF ADDRESS.  THEY CANNOT BE THE SAME FORM OF ID.  THIS WILL COMPLETE THE ONLINE ACCOUNT.

Once your email has been registered with the Surgery, you can also order medication by clicking here .


Vacancy

Dispenser ( to cover Maternity Leave)  -    April 2017 onwards. 

Oak Tree Surgery are looking for an enthusiastic and motivated Dispenser to join their friendly and supportive 7 Partner semi-rural Practice caring for 11,000 patients from excellent purpose built premises.  Please apply with an application form and CV to Elizabeth Delbridge, Practice Manager.  Closing date for applications is Friday, 10th March 2017.  

Job Description Dispenser (Mat Leave) 17.doc

Application Form Dispenser (Maternity Leave) 2017.doc


Appointments missed

In January 2017 there were 157 appointments that were booked which the patient subsequently failed to attend.

This means that 26 HOURS of Doctors and Nurses time were wasted.

Patients requiring routine appointments have had to wait longer than necessary to be seen.  If you are unable to attend your booked appointment please contact the Surgery on 01579 335320 so that this appointment can be given to another patient.  We can also rebook your appointment at the same time if this is required.

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