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Noticeboard

Emergency Care 

Please phone the new NHS line - 111 for urgent medical help or advice but not a life threatening situation.

For life threatening situations please dial 999.

Home Visits
Telephone 335320 – The doctors do home visits when clinically necessary; it is helpful to request visits before 10.00am, then a Doctor will return your call.  This call from the Doctor is not available if your telephone does not accept calls from "number withheld" callers. 

Cancel your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Telephone Call Back

Please telephone 01579 324242 to book a Telephone Call Back from Doctor.  All calls are now being recorded and monitored for patient care and training purposes.

Dispensary

Please allow three working days for prescriptions to be processed. There is now a box to enter your patient number on the patient detail page of the Repeat Medication Manager.

Follow this link to Patient.co.uk

 

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Welcome to Oak Tree Surgery

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Surgery Mission Statement:

Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.

Our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns.  However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.


FLU VACCINATIONS 2016 – 2017

It is that time of year when we need to think of protecting ourselves against flu.  We are booking appointments for flu vaccinations now so please contact the Surgery.  The following link is to a leaflet that explains who is eligible for the flu vaccination.

https://www.gov.uk/government/publications/flu-vaccination-who-should-have-it-this-winter-and-why


Accessible Information Standard

Do you have any communication needs?

We wish to understand and record any particular communication needs our patients might have.  By providing us with this information we are able to meet the communication needs of each individual.  Please click on the link to the right and complete one of our online forms, alternatively forms are available on our reception desks and within our new patient registration packs, alternatively you can speak to a member of our team who can update this information for you.


Dispensary Phone Calls

Dispensary telephones are open every day Monday-Friday from 10-12 and 2-4.  This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You


TheWaiting-Room.net

Patients who have registered an email address with the practice will be receiving an email from TheWaiting-Room.net, by following the link in the email you will be able to book a TELEPHONE CONSULTATION with a doctor online. 

Once your email has been registered with the Surgery, you can also order medication by clicking here .

Order your repeat medicationsTake our surveyUpdate your clinical record
 
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