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Latest News

A word of thanks...

The Partners would like to thank Liz Delbridge for her 35 years’ service to the Practice.  Liz has been a much loved and highly regarded member of the Practice Team over that time, ultimately assuming the responsibilities of Practice Manager.

Having successfully steered Oak Tree Surgery through the merger with Pensilva Health Centre, Liz has moved on to pastures new and we wish her every good fortune for the future. Liz will be greatly missed.

We are delighted to welcome Gemma Wright as Strategic Practice Manager and we will be appointing an Operations Manager, who will be the main point of contact for patients, shortly.

In the meantime, department leads will be pleased to help you with any queries related to their departments.

In November, 133 appointments were missed - over 22 hours.

In November 2018 there were a total of 4151 appointments booked.  For 133 appointments the patient subsequently failed to attend.

This means that over 22 HOURS of Doctors and Nurses time were wasted.

Patients requiring routine appointments have had to wait longer than necessary to be seen.  If you are unable to attend your booked appointment please contact the Surgery on 01579 324252 so that this appointment can be given to another patient.  We can also rebook your appointment at the same time if this is required.

Pharmacy2U Letters

We are aware of a recent letter being sent out from a company called Pharmacy2U. We would like to inform our patients that this is not sent from the surgery, is not due to the merger and certainly is not endorsed or approved by us.

The blue and white colouring of the literature, which contains the NHS logo, makes it look like an official NHS leaflet but this is not the case. They are not part of your surgery, your local pharmacy, but are a distance internet only company.

We would like our patients to have a choice but hope you continue to support the services of your surgery or local pharmacy in order to keep these services available.


Oak Tree Surgery are pleased to report that we are now working positively with Community Health Partnerships to facilitate the development of services at the Clemo Road site and we will give further updates as this vital work progresses.

Main Surgery Telephone Number

Surgery telephone number 01579 335320 has been replaced with 01579 324252 - see below and News.

Please ensure that you update any saved contacts you may have containing 01579 335320 with 01579 324252 before 1st October 2018 when the old enquiries number will no longer be available.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. 

The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU.

For more information please see the link below.

Privacy Notice 25th May 2018

Legal Requirements to Share Data

News Announcement

Oak Tree Surgery reached an agreement with Pensilva Health Centre and took over the running of the practice from 1st January 2018.

Patients at Pensilva Health Centre have continued to have a doctor and to benefit from good local care at its surgery.  The Practices have been running independently since then but working together to achieve our common aims of creating a resilient and future proof service and providing high quality health care to all of our patients.

The Partners would like to merge the patient lists, GMS contracts and IT systems to allow easier working across both sites in the interests of improved patient care in October 2018.

Peninsula Medical School

Childcare and Early Years - 2 year old funding for eligible families

The following link has been provided from and provides information on changes to 2 year old funding and eligibility criteria for free early education places.

Carers - helping to find the missing

Information needed to find the missing is supported by the "Herbert Protocol". The Herbert Protocol encourages carers to collate information on those who are vulnerable onto a form that can be given to the police if they go missing.

You can download a copy of the form created to support this project here. 

More information is available from Devon and Cornwall Police here.

ACTIVE PLUS - Veterans Inspiring People

Calling all military veterans aged 65+ and their families, friends and carers. Please see the flier below for more details.

ACTIVE PLUS calling all veterans

Also, are you 18+ and not working? Do you need a helping hand to get back into training, education or work? Would you like to develop new skills whilst building friendships?If so, then ACTIVE PLUS are ready to give you the help and guidance to take you to the next level in your life!  Please see the fliers below for full details.

ACTIVE PLUS further information

ACTIVE PLUS ADVANCED further information

New Phone System - update

Our new phone system has now been in place for several months and is assisting patients in getting through to our telephone receptionists as the new queue system allows up to 20 callers to choose to wait to be connected.

Under the old telephone system, patients would hear an engaged tone once all the telephone receptionists were taking calls and patients would then have to keep re-dialling in the hope that they would be the first to get through as soon as a line became free. At busy times (for example, between 8:00am and 9:00am) it is still possible that patients may hear the engaged tone with the new phone system and this means that all 20 lines in the call queue system have been filled with callers. If all 20 lines are full then when a call ends the next patient to call in will join at the back of the queue.

The telephone receptionists work their way through all the calls in the queue as swiftly as they can and everyone in the queue will get to speak to a telephone receptionist before anyone who calls in after them. For a caller that hears they are in the queue, the quickest way to speak to a telephone receptionist is to wait in the queue. Hanging up and dialing in again may result in the queue position being much higher, especially at busy times.

Infective conjunctivitis (sometimes known as pink eye)

Infective conjuntivitis typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free.  Most cases clear up in a few days without any treatment.

You DON'T need to:

  • See a GP or practice nurse
  • Use antibiotics
  • Keep them away from school (unless they are feeling particularly unwell)

You DO need to:

  • Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool
  • Keep their eyes uncovered
  • Discourage them from touching their eyes
  • Encourage them to wash their hands with soap and warm water regularly
  • Make sure they use their own towels and pillows
  • Buy lubricant eye drops over the counter from a pharmacist in severe cases

More information is available from NHS Choices: please click here

Dispensary telephones are open every day Monday-Friday between 8.30am-1.00pm and 2.00pm-6.00pm.  This is for ordering acute items and queries ONLY - To ensure patient safety. NO REPEAT PRESCRIPTIONS can be ordered via the telephone. Thank You


From the 1stJanuary 2017 we will no longer be accepting prescription requests via our website or our email address.

There is a new service called The Waiting Room 2 where you can order your regular repeat prescriptions and book telephone appointments with your GP; in the future you will be able to view areas of your medical records such as significant past medical history, allergies and immunisation status. 


Once your email has been registered with the Surgery, you can also order medication by clicking here .

Generic Medication

A generic drug is the same as a brand-name drug in dosage, safety, strength, quality, the way it works, the way it is taken and the way it should be used.

This Practice may dispense you a generic medication rather than a particular brand. This will mean that your usual medication may look slightly different or be in slightly different packaging on occasions. Your medication will continue to work in exactly the same way as before.

Winter Wellbeing

Self Care Week

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website