Follow this link to Patient.co.uk

Appointments

Please continue to phone 01579 32 42 52.  Patients may also like to use TheWaiting-Room.net TO BOOK A TELEPHONE CALL BACK, booking in this way allows access to a wider range of available time slots.  

To register for the above service you will need to come into the surgery with two forms of ID - one photo and one proof of address.  They can not be the same form of ID.  You will also need to provide us with a valid email address, this will complete the online registration

Once your registration is complete you can login to your account by clicking here .

When you ring the Surgery for a consultation with a Doctor you will be given a Telephone Callback slot (TCB) at a time convenient to you.  This can be on the same day or a few days ahead depending on your needs and may vary dependant on your usual GP.  You will be asked for some idea of why you would like a TCB so that we can ensure that you see the most appropriate clinician.  You do not have to give a reason if you do not wish to.

The Doctor will phone you back within 30 mins of your arranged slot to discuss your problem/query with you and if a face to face consultation is required the Doctor will arrange a convenient time.  It may be that the Doctor arranges for you to see the Minor Illness Nurse or another member of the clinical team if they feel that is required.  This will mean that there will be more face to face consultations available for those patients needing to see a Doctor.

There have been no changes to the booking of appointments with the Practice Nurse, please continue to phone the Surgery.

Casualties

There is a minor injuries unit at Liskeard Community Hospital.

X-Ray facilities are available during weekday working hours.

Home Visits

Telephone 01579 32 42 52 – The doctors do home visits when clinically necessary; it is helpful to request visits before 10.00am, then a doctor will return your call. Please note that if your telephone does not accept calls from “number withheld” callers we will not be able to telephone you. Please remember this when asking a doctor to call you back.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Disabled Access Statement:

The surgery has suitable access for disabled patients and all the patient areas, including the waiting room, consulting rooms and toilet have wheelchair access. A hearing loop is in place at the front reception desk.

There is ample parking also with level access.

GP Referrals

All of our patient referrals go through DRSS, a Community Interest Company who specialise in ensuring you receive an appointment with an appropriate specialist service of your choosing.

Patient Self Referral

GU clinic runs at Liskeard Hospital every 1st and 3rd Friday of the month in the afternoons - appointments only

Patients can self refer by calling 01872 255044

Family Planning Clinic runs at Liskeard Hospital every Thursday evening between 6.15pm - 8.15pm - appointment only

Patients can self refer by calling 01872 255044

Pregnancy Advice

BPAS (British Pregnancy Advisory Service) self referral - call 0345 7304030

Patients will be offered a choice of clinics but our patients are usually seen at Mount Gould Hospital

Derriford now offer a Self Referral Service at Pregnancy Advisory, Level 5, Derriford Hospital.

It is a free, confidential, friendly and professional service where counselling is available.

Telephone 01752 431129 for an appointment.

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