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Appointments

Please continue to phone 01579 324242.  Patients may also like to use TheWaiting-Room.net by following the link on the home page, we will need a valid email address on register for each patient.  Please speak to our IT team for more information.

calendarWhen you ring the Surgery for a consultation with a Doctor you will be given a Telephone Callback slot (TCB) at a time convenient to you.  This can be on the same day or a few days ahead depending on your needs.  You will be asked for some idea of why you would like a TCB so that we can ensure that you see the most appropriate clinician.  You do not have to give a reason if you do not wish to.

The Doctor will phone you back within 30 mins of your arranged slot to discus your problem/query with you and if a face to face consultation is required the Doctor will arrange a convenient time.  It may be that the Doctor arranges for you to see the Nurse Practitioner/Nurse/Health Care Assistant if they feel that is required.  This will mean that there will be more face to face consultations available for those patients needing to see a Doctor.

There have been no changes to the booking of appointments with the Practice Nurse, please continue to phone the Surgery.

Casualties

There is a minor injuries unit at Liskeard Community Hospital.

X-Ray facilities are available during weekday working hours.

Noticeboard

Emergency Care 

Please phone the new NHS line - 111 for urgent medical help or advice but not a life threatening situation.

For life threatening situations please dial 999.

Home Visits
Telephone 335320 – The doctors do home visits when clinically necessary; it is helpful to request visits before 10.00am, then a Doctor will return your call.  This call from the Doctor is not available if your telephone does not accept calls from "number withheld" callers. 

Cancel your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Telephone Call Back

Please telephone 01579 324242 to book a Telephone Call Back from Doctor.  All calls are now being recorded and monitored for patient care and training purposes.

Dispensary

Please allow three working days for prescriptions to be processed. There is now a box to enter your patient number on the patient detail page of the Repeat Medication Manager.

Follow this link to Patient.co.uk

 

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